Frequently Asked Questions


Can I place my order on the phone?

In order to keep our inventory as accurate as possible we can only accept online orders.

What should I do if I forgot my password?

If you have any account related questions you may call Elizabeth Bence during store hours. 407-644-5000 ext 2424

What if my payment is not being accepted?

Please check that your billing information matches the billing information for the particular credit card being used, including the zip code.

Please be advised that if you have made multiple attempts, your bank may have put multiple holds (not charges) on your account for the total purchase amount of your order. This may take your bank 24 – 48 hrs to clear. Please call Elizabeth Bence during store hours if you need fund to be available sooner. 407-644-5000 ext 2424

Is my order ready yet?

You will receive an automated email notification when your order has been mailed or is ready for pick-up.

What if I need my order this weekend?

We have various shipping options available to try and fit your needs (see shipping section above). Please be advised that during peak season (April – June)  we may need an additional  2 – 3  Business Days for processing orders. Please plan accordingly.

If I do not live in Florida can I still order from the online store?

Yes, anyone can order from our online store however, some limitation may apply. We have NAD Investiture items which are ONLY available to Florida customers. Our Florida Honors (Pathfinders), Florida Awards (Adventurers), Florida Chips (Eager Beavers) and Florida Stars (Little Lambs) are available to all customers around the world.

What do I do if an item I ordered is on Back Order (BO)?

You do not need to do anything on your end. We try our best to keep our store fully stocked and we apologize for any inconvenience this may cause you. However, we will be sure to mail you your Back Order item as soon as it becomes available at our store. During/after peak season some items end up “Out of Stock” at our distributor and this may extend the wait.